Team Lead

About Tevah Wellness

We have created a place for people to pause for transformation. Through breath, heat, and cold, we help you restore your body, reset your mind, and reconnect to what matters. Every detail is designed to create opportunities for breakthrough and build generational wholeness.

Role Summary

‍As the Team Lead for Front of House at Tevah Wellness, you will act as the shift manager, overseeing front-of-house operations and ensuring a seamless client experience. You will lead and support the front-of-house staff, ensuring they provide exceptional service in line with our core values.

Key Responsibilities

• Shift Leadership: Act as the manager on duty during your shift, overseeing front-of-house operations and ensuring smooth functioning.
• Staff Supervision: Lead, mentor, and support front-of-house staff, ensuring high performance and adherence to Tevah Wellness standards.
• Client Service: Provide exceptional customer service, addressing client inquiries, concerns, and feedback promptly and professionally.
• Operational Efficiency: Ensure efficient operation of front-of-house activities, including check-ins, appointment scheduling, and payment processing.
• Training and Development: Assist in training new front-of-house staff and provide ongoing support and development opportunities.
• Facility Management: Ensure the front-of-house area is clean, organized, and welcoming at all times.
• Problem Solving: Address any issues that arise during the shift, ensuring a positive resolution and maintaining client satisfaction.
• Communication: Maintain clear and effective communication with the operations manager and other departments.

Qualifications

• Previous experience in a supervisory or leadership role, preferably in the wellness or hospitality industry.
• Excellent customer service and communication skills.
• Strong organizational and multitasking abilities.
• Positive attitude and ability to lead by example.
• Ability to handle challenging situations with professionalism and empathy.
• Commitment to upholding Tevah Wellness's values of being life-giving, knowledgeable, and loving.

How to apply

Email your application to info@tevahwellness.com with the email subject "Job Application: [Your Desired Position]". Please provide the following information:

• Full Name
• Phone Number
• Email
• Availability (days + time)
• Part-time or Full-time

In addition, please attach your resume and cover letter.